Terms and Conditions - Twin Casino Casino

1. Definitions and Interpretation

1.1 Key Definitions

• "Account" means the personal gaming account registered by the Player on the Twin Casino platform
• "Balance" refers to the total funds available in your Twin Casino account, including deposited funds, winnings, and bonuses
• "Bonus" means any promotional offer, free spins, cashback, or other incentives provided by Twin Casino
• "Game" refers to any casino game, slot machine, table game, or live dealer game available on the platform
• "Jurisdictional Requirements" means all applicable laws and regulations in France and internationally governing online gaming
• "Platform" encompasses the Twin Casino website, application twin casino mobile app, and all associated services
• "Prohibited Jurisdiction" means any country or territory where online gambling is illegal or Twin Casino services are not licensed to operate
• "Real Money" refers to actual currency deposited by the Player, excluding bonus funds

1.2 Interpretation

In these Terms, unless the context requires otherwise: singular includes plural and vice versa; headings are for convenience only and do not affect interpretation; references to "including" shall be construed as "including without limitation"; and any reference to legislation includes amendments, re-enactments, or replacements thereof.

2. Eligibility and Account Registration

2.1 Age Requirements

You must be at least 18 years of age (or the legal age of majority in your jurisdiction of residence, whichever is higher) to register and use Twin Casino services. We reserve the right to request proof of age at any time. Accounts registered by minors will be immediately closed, and all funds forfeited in accordance with applicable law.

2.2 Jurisdictional Eligibility

By creating a Twin Casino login, you represent and warrant that:

• You are physically located in a jurisdiction where online gambling is legal
• You are not a resident of any Prohibited Jurisdiction
• You are accessing Twin Casino en ligne services legally under French law
• You are not on any self-exclusion or banned player lists in France or internationally
• You are acting on your own behalf and not as an agent for any third party

2.3 Account Registration Requirements

To register at Twin Casino online, you must:

1. Provide accurate, current, and complete information including full legal name, date of birth, residential address, email address, and telephone number
2. Choose a unique username and secure password for your Twin Casino login credentials
3. Verify your email address and mobile phone number (if provided)
4. Accept these Terms and Conditions and our Privacy Policy
5. Confirm you meet all eligibility requirements

2.4 One Account Per Person

You may only register one account with Twin Casino. Multiple accounts (including accounts under Twin 140 Casino or Twin 40 Casino brands) opened by the same person are strictly prohibited. If we detect duplicate accounts:

• All duplicate accounts will be closed immediately
• All bonuses, winnings, and pending withdrawals from duplicate accounts may be voided
• Only the original account balance of real money deposits (less any withdrawals) will be returned, at our sole discretion
• We reserve the right to permanently ban all associated accounts

2.5 Account Verification (KYC)

Twin Casino is required by law to verify your identity. You agree to provide the following documents upon request:

• Valid government-issued photo identification (passport, national ID card, or driver's license)
• Proof of address dated within the last 3 months (utility bill, bank statement, or official government correspondence)
• Proof of payment method (copy of credit/debit card, bank statement, or e-wallet screenshot)
• Selfie holding your ID document (for enhanced verification)
• Source of funds documentation for large deposits or winnings

Failure to provide requested documents within 30 days may result in account suspension and forfeiture of funds.

3. Deposits, Withdrawals, and Financial Transactions

3.1 Deposits

You may deposit funds into your Twin Casino account using approved payment methods. All deposits are subject to:

• Minimum and maximum deposit limits as displayed during the transaction process
• Payment method verification requirements
• Third-party payment processor terms and fees
• Anti-money laundering (AML) and counter-terrorism financing (CTF) checks

Deposited funds must be wagered at least once before withdrawal, in accordance with AML regulations. Twin Casino does not charge deposit fees, but your payment provider may apply their own charges.

3.2 Withdrawals

Withdrawal requests are processed subject to the following conditions:

1. Account Verification: Your account must be fully verified before processing any withdrawal
2. Wagering Requirements: All bonus wagering requirements must be completed
3. Payment Method Matching: Withdrawals must generally be made to the same payment method used for deposits
4. Minimum Withdrawal: Minimum withdrawal amounts apply per payment method
5. Processing Times: Standard processing time is 24-72 hours for most payment methods; blockchain transactions may vary
6. Withdrawal Limits: Daily, weekly, and monthly withdrawal limits apply as specified in your account tier

3.3 Withdrawal Fees and Limits

3.4 Currency and Exchange Rates

Twin Casino accepts multiple currencies. Your account currency is set upon registration and cannot be changed. If you deposit in a different currency, conversion will occur at our prevailing exchange rate, and conversion fees may apply.

3.5 Chargebacks and Payment Disputes

Initiating a chargeback or payment dispute is considered a breach of these Terms. If you dispute a legitimate transaction:

• Your account will be immediately suspended
• All bonuses and winnings will be voided
• We reserve the right to recover costs, including administrative and legal fees
• We may report fraudulent chargebacks to payment fraud databases
• Criminal charges may be filed for intentional fraud

4. Bonuses, Promotions, and Loyalty Programs

4.1 Bonus Terms

All bonuses at Twin Casino online, including welcome bonuses, reload bonuses, free spins, cashback offers, and Twin 140 Casino or Twin 40 Casino special promotions, are subject to specific terms and conditions:

• Eligibility: Bonuses are available only to eligible players who meet specified criteria
• Opt-In: Some bonuses require manual activation via twin casino login panel
• Wagering Requirements: All bonus funds must be wagered a specified number of times (typically 30x-50x) before withdrawal
• Game Contribution: Different games contribute differently towards wagering requirements (slots typically 100%, table games 10-20%)
• Maximum Bet: A maximum bet limit (usually €5 or 10% of bonus amount) applies when playing with bonus funds
• Time Limits: Bonuses expire after a specified period (typically 30 days) if wagering is not completed
• Maximum Withdrawal: Winnings from some bonuses may be capped

4.2 Bonus Abuse

The following activities constitute bonus abuse and will result in immediate account closure and forfeiture of all funds:

• Creating multiple accounts to claim bonuses multiple times
• Irregularly depositing and withdrawing without genuine gameplay
• Using betting strategies solely designed to convert bonus funds to real money
• Colluding with other players to exploit bonus terms
• Using automated systems or bots to wager bonus funds

4.3 Loyalty and VIP Programs

Twin Casino operates a tiered loyalty program. Points are earned through real-money wagers and can be exchanged for bonuses, free spins, or other rewards. VIP status is by invitation only and subject to separate terms. We reserve the right to modify or terminate any loyalty program at our discretion.

5. Gameplay Rules and Prohibited Activities

5.1 Fair Play Policy

All players must engage in fair and honest gameplay. Twin Casino en ligne uses certified Random Number Generators (RNG) to ensure game fairness. The following activities are strictly prohibited:

• Using automated software, bots, or scripting to play games
• Exploiting software errors, bugs, or glitches for financial gain
• Colluding with other players in multiplayer or live dealer games
• Using VPNs or proxy servers to circumvent geographical restrictions
• Card counting or similar advantage-play techniques (where detectable)
• Engaging in any form of chip dumping or money laundering
• Using stolen, unauthorized, or third-party payment methods

5.2 Technical Malfunctions

In the event of technical errors, malfunctions, or incorrect game outcomes:

• All affected bets and game rounds will be voided
• Twin Casino will investigate and rectify incorrect balances
• We are not liable for losses resulting from technical failures beyond our control
• Your sole remedy is restoration of your account balance prior to the malfunction

5.3 Responsible Gaming

Twin Casino is committed to promoting responsible gambling. You have access to:

• Deposit limits (daily, weekly, monthly)
• Loss limits to control spending
• Session time reminders and time-out periods
• Self-exclusion options (24 hours to permanent)
• Links to professional gambling support organizations in France

If you believe you have a gambling problem, please contact our support team immediately through your twin casino login panel to activate self-exclusion measures.

6. Account Security and Obligations

6.1 Password Security

You are responsible for maintaining the confidentiality of your Twin Casino login credentials. You agree to:

• Choose a strong, unique password and change it regularly
• Never share your password with any third party
• Immediately notify us if you suspect unauthorized access
• Enable two-factor authentication (2FA) when available
• Log out after each session, especially on shared devices

You are liable for all activities conducted through your account until you notify us of a security breach. Twin Casino is not responsible for losses resulting from unauthorized access due to your failure to secure your credentials.

6.2 Account Information Updates

You must immediately update your account information via your twin casino login panel if there are changes to:

• Your residential address or contact information
• Your payment method details
• Your legal name (with supporting documentation)
• Your email address or phone number

6.3 Account Inactivity

Accounts inactive for 12 consecutive months are considered dormant. After 18 months of inactivity:

• A monthly maintenance fee of €10 (or equivalent) may be deducted from your balance
• Accounts with zero balance may be closed without notice
• You may contact support to reactivate a dormant account
• Unclaimed funds may be handled according to French unclaimed property laws

7. Suspension and Termination

7.1 Suspension by Twin Casino

We reserve the right to suspend your account immediately, without prior notice, if:

• We suspect fraudulent, illegal, or abusive activity
• You breach any provision of these Terms
• We require additional verification documents
• We detect suspicious betting patterns or bonus abuse
• Your jurisdiction changes and online gambling becomes illegal
• We are required to do so by regulatory authorities or law enforcement

7.2 Account Closure by Twin Casino

Twin Casino may permanently close your account with immediate effect if:

• You are found to have provided false or misleading information
• You have multiple accounts
• You are under the legal gambling age
• You engage in money laundering or other criminal activity
• You repeatedly breach bonus terms or fair play policies

Upon termination for cause, all bonuses, pending winnings, and promotional funds will be forfeited. We may retain a portion or all of your balance to cover damages, investigation costs, or regulatory fines.

7.3 Account Closure by Player

You may close your Twin Casino account at any time by contacting customer support. Upon closure:

• All pending wagering requirements must be completed or forfeited
• All bonus funds will be removed from your balance
• Remaining real money balance will be returned to your registered payment method
• Closure is final and cannot be reversed for 7 days (cooling-off period)

7.4 Self-Exclusion

If you self-exclude from Twin Casino en ligne for responsible gambling reasons:

• Your account will be closed for the period you specify (minimum 6 months)
• You will be blocked from creating new accounts
• All marketing communications will cease
• Self-exclusion applies across all Twin Casino brands (including Twin 140 Casino and Twin 40 Casino)
• Re-opening after self-exclusion requires a waiting period and mandatory review

8. Intellectual Property Rights

8.1 Ownership

All content on the Twin Casino platform, including the application twin casino, is owned by or licensed to Twin Casino. This includes:

• Software, source code, and algorithms
• Trademarks, logos, and brand names (Twin Casino, Twin 140 Casino, Twin 40 Casino)
• Graphics, images, animations, and audio
• Game designs, mechanics, and databases
• Text content, promotional materials, and documentation

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use Twin Casino online solely for personal, non-commercial entertainment purposes. You may not:

• Copy, modify, distribute, or create derivative works
• Reverse engineer, decompile, or disassemble any software
• Use automated systems to extract data (scraping)
• Remove copyright notices or proprietary markings
• Use our intellectual property for commercial purposes

8.3 User Content

If you submit content to Twin Casino (e.g., reviews, forum posts, support tickets), you grant us a worldwide, perpetual, royalty-free license to use, reproduce, and display that content for operational and marketing purposes.

9. Privacy and Data Protection

9.1 Data Collection

Twin Casino collects and processes personal data in accordance with our Privacy Policy and the General Data Protection Regulation (GDPR). We collect:

• Personal identification information (name, date of birth, address)
• Contact information (email, phone number)
• Financial information (payment methods, transaction history)
• Technical data (IP address, device information, cookies)
• Gaming activity (bets, wins, losses, game preferences)

9.2 Data Use

Your data is used for:

• Account management and identity verification
• Processing deposits, withdrawals, and transactions
• Fraud prevention and security monitoring
• Compliance with legal and regulatory obligations
• Customer support and communications
• Marketing promotions (with your consent)
• Platform improvement and analytics

9.3 Your Privacy Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Object to certain data processing activities
• Request data portability
• Withdraw marketing consent
• Lodge a complaint with the French Data Protection Authority (CNIL)

To exercise these rights, contact our Data Protection Officer through your twin casino login account settings.

10. Limitation of Liability

10.1 Service Availability

While we strive to maintain uninterrupted service, Twin Casino does not guarantee that:

• The platform will be available 24/7 without interruption
• All games will function error-free at all times
• The application twin casino will be compatible with all devices
• Data transmission will be secure from unauthorized interception

We are not liable for service disruptions caused by maintenance, technical failures, internet connectivity issues, or force majeure events.

10.2 Financial Limits

To the maximum extent permitted by French law, Twin Casino's total liability to you for any claim arising from these Terms shall not exceed:

• The amount of your account balance at the time of the incident, or
• €10,000, whichever is lower

10.3 Excluded Damages

We are not liable for any indirect, incidental, consequential, or punitive damages, including:

• Loss of profits or expected winnings
• Loss of data or business opportunities
• Emotional distress or reputational harm
• Third-party claims or losses

10.4 Third-Party Services

Twin Casino en ligne integrates with third-party payment processors, game providers, and verification services. We are not responsible for:

• Delays or errors caused by third-party providers
• Loss of funds during third-party payment processing
• Data breaches at third-party service providers
• Changes to third-party terms or service availability

11. Dispute Resolution

11.1 Internal Complaints

If you have a complaint about Twin Casino online services:

1. Contact our customer support team via live chat, email, or twin casino login messaging
2. Provide detailed information about your complaint with supporting evidence
3. We will investigate and respond within 7 business days
4. If unresolved, escalate to our Complaints Manager within 14 days

11.2 Alternative Dispute Resolution (ADR)

If your complaint is not resolved internally, you may refer the dispute to our independent ADR provider:

• IBAS (Independent Betting Adjudication Service) for UK-facing services
• eCOGRA for international disputes
• French Gambling Regulatory Authority (ANJ - Autorité Nationale des Jeux) for France-specific issues

11.3 Governing Law

These Terms are governed by and construed in accordance with the laws of France. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the French courts, specifically the courts of Paris.

11.4 Class Action Waiver

You agree to resolve any disputes with Twin Casino on an individual basis. You waive any right to participate in class action lawsuits or class-wide arbitration against the Company.

12. Amendments to Terms

12.1 Modification Rights

Twin Casino reserves the right to modify these Terms at any time. Changes may be made to:

• Comply with new legal or regulatory requirements
• Improve service functionality or security
• Address technical or operational issues
• Update bonus policies or payment methods

12.2 Notification of Changes

We will notify you of material changes through:

• Email notification to your registered address
• Prominent notice upon twin casino login
• In-platform messaging or pop-up notifications
• Update to the "Last Updated" date at the top of this page

12.3 Acceptance of Amendments

Continued use of Twin Casino en ligne services after notification of changes constitutes your acceptance of the amended Terms. If you do not agree with the changes:

• You must stop using our services immediately
• You may close your account within 30 days of notification
• Any outstanding balance will be returned after settlement of obligations

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy, Bonus Terms, and Responsible Gaming Policy, constitute the entire agreement between you and Twin Casino. They supersede all prior agreements, representations, or understandings.

13.2 Severability

If any provision of these Terms is found to be invalid or unenforceable under French law, that provision shall be modified to the minimum extent necessary, or if modification is not possible, severed from these Terms. All remaining provisions shall remain in full force and effect.

13.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future. Any waiver must be in writing and signed by an authorized representative of Twin Casino.

13.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Twin Casino may assign these Terms or delegate any obligations to a related entity or successor in the event of a merger, acquisition, or business restructuring.

13.5 Force Majeure

Twin Casino is not liable for any failure to perform obligations due to circumstances beyond our reasonable control, including:

• Natural disasters, pandemics, or acts of God
• War, terrorism, or civil unrest
• Government actions or changes in law
• Internet infrastructure failures or cyberattacks
• Third-party service provider failures

13.6 Survival

Provisions relating to intellectual property, liability limitations, indemnification, and dispute resolution shall survive termination of your account or these Terms.

14. Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF)

14.1 Compliance Obligations

Twin Casino operates under strict AML/CTF regulations in France. You agree that:

• All funds deposited are from legitimate sources and belong to you
• You are not depositing funds on behalf of any third party
• You will not use Twin Casino online for money laundering or terrorist financing
• We may request documentation proving the source of your funds

14.2 Suspicious Activity Reporting

We are legally required to report suspicious transactions to French financial authorities (TRACFIN). Suspicious activities include:

• Deposits followed immediately by withdrawal requests without gameplay
• Frequent deposits and withdrawals with minimal wagering
• Large transactions inconsistent with your financial profile
• Use of multiple payment methods or accounts
• Transactions from high-risk jurisdictions

14.3 Transaction Monitoring

Twin Casino employs automated systems to monitor all transactions. If flagged:

• Your account may be temporarily suspended
• You will be required to provide additional documentation
• Withdrawals may be delayed pending investigation
• We may refuse to process transactions or close your account

15. Taxation and Reporting

15.1 Tax Obligations

You are solely responsible for reporting and paying any taxes on winnings from Twin Casino en ligne in accordance with French tax law. This includes:

• Income tax on net gambling winnings
• Social contributions if applicable
• Wealth tax considerations for high-net-worth individuals

15.2 Tax Reporting

Twin Casino may be required to report your winnings to French tax authorities (Direction Générale des Finances Publiques) if:

• Your annual winnings exceed €1,500
• You are flagged for high-value transactions
• We receive a formal request from tax authorities

You can request a transaction history report via your twin casino login panel for tax filing purposes.

16. Contact Information

16.1 Customer Support

For questions about these Terms or any aspect of Twin Casino services, contact us via:

• Live Chat: Available 24/7 through your twin casino login panel
• Email: support@twincasino.com
• Phone: +33 1 XX XX XX XX (Monday-Friday, 9:00-18:00 CET)
• Application Support: In-app messaging via application twin casino

16.2 Regulatory Information

Twin Casino is licensed and regulated by:

• License Number: [License Number]
• Licensing Authority: Autorité Nationale des Jeux (ANJ)
• Registered Address: [Company Address], France
• Company Registration: [Registration Number]

16.3 Responsible Gambling Resources

For gambling addiction support in France:

• Joueurs Info Service: 09 74 75 13 13 (Free, confidential helpline)
• SOS Joueurs: www.sos-joueurs.fr
• ANJ Self-Exclusion Register: www.interdictiondejeux.anj.fr