Privacy Policy - Twin Casino Casino

Effective Date: January 1, 2026

Last Updated: January 1, 2026

Twin Casino is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you access our twin casino online platform. By using Twin Casino services, you agree to the terms outlined in this policy.

1. Information We Collect

1.1 Personal Information

When you register for a Twin Casino account (twin casino login), we collect the following personal information:

  • Full name and date of birth
  • Email address and telephone number
  • Residential address and postal code
  • Government-issued identification documents (passport, ID card, driver's license)
  • Payment method details (credit/debit card information, e-wallet accounts)
  • Username and password for twin casino login credentials

1.2 Transaction Data

We collect information related to your financial transactions on twin casino en ligne:

  • Deposit and withdrawal history
  • Bonus utilization records
  • Gaming activity and betting patterns
  • Account balance information
  • Transaction timestamps and amounts

1.3 Technical Information

When you access Twin Casino or use the application twin casino, we automatically collect:

  • IP address and geolocation data
  • Device type, operating system, and browser information
  • Cookies and similar tracking technologies
  • Session duration and page navigation patterns
  • Application twin casino usage statistics

1.4 Communication Records

We maintain records of all communications between you and Twin Casino, including:

  • Customer support chat transcripts
  • Email correspondence
  • Phone call recordings (with your consent)
  • Feedback and survey responses

2. How We Use Your Information

Twin Casino uses your personal data for the following purposes:

2.1 Account Management

  • Creating and maintaining your twin 140 casino account
  • Verifying your identity and age (18+ requirement in France)
  • Processing twin casino login requests
  • Managing your account preferences and settings

2.2 Transaction Processing

  • Processing deposits, withdrawals, and transfers
  • Crediting bonuses to your twin 40 casino account
  • Maintaining accurate financial records
  • Preventing fraudulent transactions

2.3 Legal Compliance

  • Complying with French gambling regulations (ANJ - Autorité Nationale des Jeux)
  • Fulfilling anti-money laundering (AML) obligations
  • Implementing responsible gaming measures
  • Responding to legal requests and court orders

2.4 Service Improvement

  • Enhancing the twin casino online experience
  • Developing new features for the application twin casino
  • Analyzing user behavior to improve platform performance
  • Conducting security assessments and fraud prevention

2.5 Marketing Communications

  • Sending promotional offers and bonus notifications (with your consent)
  • Providing personalized gaming recommendations
  • Delivering newsletters about twin casino en ligne updates
  • Conducting customer satisfaction surveys

3. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR) and French data protection laws, Twin Casino processes your personal data based on:

Processing Purpose Legal Basis
Account registration and management Contract performance
Payment processing Contract performance
Identity verification and AML compliance Legal obligation
Responsible gaming measures Legal obligation
Marketing communications Consent
Fraud prevention and security Legitimate interest
Service improvement and analytics Legitimate interest

4. Data Sharing and Disclosure

Twin Casino may share your personal information with the following third parties:

4.1 Service Providers

  • Payment processors for deposit and withdrawal transactions
  • Identity verification services (KYC providers)
  • Cloud hosting and data storage providers
  • Customer support software vendors
  • Marketing and analytics platforms

4.2 Regulatory Authorities

  • ANJ (Autorité Nationale des Jeux) in France
  • Tax authorities as required by French law
  • Law enforcement agencies in case of legal investigations
  • Financial intelligence units for AML reporting

4.3 Business Transfers

In the event of a merger, acquisition, or sale of Twin Casino assets, your personal data may be transferred to the acquiring entity. You will be notified of any such change in ownership or control of your information.

4.4 Legal Requirements

We may disclose your information when required to:

  • Comply with applicable laws and regulations in France
  • Respond to subpoenas, court orders, or legal processes
  • Protect the rights, property, or safety of Twin Casino, our users, or the public
  • Enforce our Terms and Conditions

5. Data Security

Twin Casino implements industry-standard security measures to protect your personal information:

5.1 Technical Safeguards

  • 256-bit SSL encryption for all data transmissions
  • Secure socket layer (SSL) technology for twin casino login sessions
  • Firewall protection and intrusion detection systems
  • Regular security audits and vulnerability assessments
  • Encrypted storage for sensitive payment information

5.2 Organizational Measures

  • Restricted access to personal data on a need-to-know basis
  • Employee training on data protection and privacy
  • Confidentiality agreements with all staff and contractors
  • Regular backups and disaster recovery procedures
  • Incident response plan for data breaches

5.3 Application Security

The application twin casino employs additional security features:

  • Biometric authentication options (fingerprint, face recognition)
  • Two-factor authentication (2FA) for twin casino login
  • Automatic session timeout after inactivity
  • Secure local data storage with encryption

6. Data Retention

Twin Casino retains your personal data for the following periods:

Data Type Retention Period
Account information Duration of account activity + 5 years
Transaction records 5 years from transaction date (legal requirement)
Identity verification documents 5 years after account closure
Communication records 3 years from last contact
Marketing consent records Until consent is withdrawn + 1 year
Technical logs 12 months

After the retention period expires, Twin Casino will securely delete or anonymize your personal data in accordance with applicable French regulations.

7. Your Privacy Rights

Under GDPR and French data protection laws, you have the following rights regarding your personal information:

7.1 Right of Access

You have the right to request a copy of the personal data Twin Casino holds about you, including information processed through twin casino online and the application twin casino.

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal data in your twin 140 casino account.

7.3 Right to Erasure

You may request deletion of your personal data, subject to legal retention obligations and ongoing contractual relationships.

7.4 Right to Restrict Processing

You can request that Twin Casino limit the processing of your personal data in certain circumstances.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and transmit it to another service provider.

7.6 Right to Object

You can object to processing of your personal data for direct marketing purposes or based on legitimate interests.

7.7 Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time without affecting prior processing.

7.8 How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided at the end of this policy. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

Twin Casino uses cookies and similar technologies on twin casino en ligne to enhance your experience:

8.1 Types of Cookies We Use

Cookie Type Purpose Duration
Essential Cookies Enable core functionality (twin casino login, security) Session or up to 1 year
Performance Cookies Analyze site usage and improve performance Up to 2 years
Functionality Cookies Remember your preferences and settings Up to 1 year
Marketing Cookies Deliver personalized advertisements Up to 1 year

8.2 Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may affect the functionality of twin casino online. The application twin casino allows you to manage tracking preferences in the settings menu.

9. International Data Transfers

Twin Casino operates globally and may transfer your personal data outside France and the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Adequacy decisions recognizing equivalent data protection standards
  • Binding Corporate Rules for intra-group transfers
  • Explicit consent for specific transfers where required

All data transfers comply with GDPR requirements and French data protection regulations.

10. Children's Privacy

Twin Casino is strictly for users aged 18 and over. We do not knowingly collect personal information from minors. Access to twin 40 casino and twin casino login is restricted to adults only.

If we discover that we have inadvertently collected information from a minor, we will immediately delete such data and terminate the account. Parents or guardians who believe their child has accessed Twin Casino should contact us immediately.

11. Third-Party Links

Twin casino online may contain links to third-party websites, payment processors, or services. This Privacy Policy does not apply to external sites. We encourage you to review the privacy policies of any third-party services before providing personal information.

Twin Casino is not responsible for the privacy practices or content of third-party websites linked from our platform or the application twin casino.

12. Changes to This Privacy Policy

Twin Casino reserves the right to update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes through:

  • Email notification to your registered address
  • Prominent notice on twin casino en ligne homepage
  • In-app notification in the application twin casino
  • Updated "Last Updated" date at the top of this policy

Continued use of Twin Casino services after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

13. Data Protection Officer

Twin Casino has appointed a Data Protection Officer (DPO) to oversee compliance with data protection laws and handle privacy-related inquiries.

Data Protection Officer

Twin Casino
Email: dpo@twincasino.com
Subject Line: "Privacy Inquiry - [Your Account ID]"

Response Time: We aim to respond to all privacy requests within 30 days. Complex requests may require additional time, and we will notify you if an extension is necessary.

14. Complaints and Supervisory Authority

If you believe Twin Casino has not adequately addressed your privacy concerns, you have the right to lodge a complaint with the French data protection authority:

Commission Nationale de l'Informatique et des Libertés (CNIL)

Address: 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France
Phone: +33 1 53 73 22 22
Website: www.cnil.fr
Online Complaint: www.cnil.fr/fr/plaintes

The CNIL is the supervisory authority responsible for enforcing data protection laws in France and can investigate complaints regarding Twin Casino's data processing activities.

15. Contact Information

For questions, concerns, or requests related to this Privacy Policy or your personal data, please contact Twin Casino:

Twin Casino Privacy Team

Email: privacy@twincasino.com
Customer Support: Available 24/7 via live chat on twin casino en ligne
Application Support: In-app messaging in application twin casino

When contacting us, please include your account username (not your password) and a detailed description of your inquiry. We are committed to protecting your privacy and will respond to all legitimate requests in accordance with applicable data protection laws.

By using Twin Casino services, including twin casino online, twin 140 casino, twin 40 casino, and the application twin casino, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.